Report a possible side effect
At GSK we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using GSK and ViiV products.
How to report a possible side effect?
To help us process your information quickly and effectively, please remember to report as much relevant information as possible. At a minimum you will need to provide the following:
- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth.
- The contact information of the reporter, namely the person who is reporting the issue.
- A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.
- The name of the GSK/ViiV product involved.
Our Privacy Notice outlines how GSK handles the processing of personal information when dealing with your enquiry, complaint or adverse event report.
To report an adverse event:
Either call us at +852 3189-8989 (Hong Kong), +853 2871 5569 (Macau) or send an email to HKAdverseEvent@gsk.com