How do I contact GSK?
You can contact our UK Customer Contact Centre via email at email@example.com; Chat to us online Mon-Fri 9-4.
Where can I find supply information for your products?
For any supply information regarding out of stock and discontinued items please see Supply page. This is updated weekly.
Can I join the Inhaler Recycling Scheme?
Following a review of our Complete the Cycle Scheme GSK decided to discontinue it from the end of September 2020.
Can I have my inhalers collected?
Unfortunately no. The CTC closed at the end of September. Since introducing Complete the Cycle in 2011, we have recovered over two million inhalers and demonstrated that there is interest from healthcare professionals, pharmacists and patients in reducing inhaler carbon emissions. We are proud of what it has achieved as the first national scheme of its kind but it cannot reach the necessary scale as a bespoke, standalone scheme.
We remain committed to inhaler recovery in the UK. In order to support the ambitious NHS environmental targets to reduce inhaler carbon emissions by 50% over the next ten years, we believe there needs to be a focus on a wider, joint-working approach across industry, rather than our own stand-alone approach. We believe working together will have a bigger environmental impact.
I am a pharmacy. Can I place a direct order with GSK?
All pharmacy orders are placed via the wholesalers. GSK distribute their products via AAH AAH contact details, Alliance healthcare Alliance contact details and Phoenix Phoenix contact details
I am a GP surgery. Can I place a direct order with GSK?
GP surgeries may order online on www.vaccines.co.uk
GSK UK Pharma operate a reduced wholesale model. GSK have chosen to supply their vaccines in a sole supply arrangement with AAH. In most cases the vaccines will only be available to order from AAH. Instructions on how to apply for an AAH account are available on our ordering portal www.vaccines.co.uk
To access these instructions please visit www.vaccines.co.uk and click ‘New Users;
Once your account is open, you can register for an online ordering account on www.vaccines.co.uk .
This website offers next day delivery on orders placed before 7:30pm, supply updates and support for you and your service. This is will continue to be the best place to access any future discounts we may offer alternatively you can order directly with AAH AAH contact details.
Do you have any information regarding COVID-19?
How can I be part of a clinical trial?
How can I apply for an undergraduate/post grad/apprentice job?
Can I order GSK vaccines from Alliance?
GSK UK Pharma operate a reduced wholesale model. GSK have chosen to supply their vaccines in a sole supply arrangement with AAH AAH contact details.
Can I change my email address on vaccines.co.uk?
Please contact our UK Customer Contact Centre (firstname.lastname@example.org); Chat to us online Mon-Fri 9-4 with the Full AAH account number, postcode and the details that need to be amended.
Can I add/remove a user on Vaccines.co.uk?
To add a user you will need to visit www.vaccines.co.uk and register your email address and a password and you will need your full AAH account number.
To remove a user please contact our UK Customer Contact Centre via email@example.com; Chat to us online Mon-Fri 9-4 and we will be happy to make the changes.
Can I change my email address/details on GSKpro?
Please contact our UK Customer Contact Centre firstname.lastname@example.org; Chat to us online and an advisor will be able to assist
Can I order demonstration inhalers?
We are only able to deliver our patient resource items to registered healthcare professionals. As these items pertain to patient care and contain clinical information, we must endeavour to ensure they reach the healthcare professional who requested them to support their patients.
If you are a registered healthcare professional, you can order resource items via our website, GSK Pro Resources.
Please note, to order resources, you must be logged in to your account. If you do not have an account with us, you will need to register and be verified as a UK healthcare professional
Can I have the price list for GSK products?
How do I register on GSK pro?
Please visit GSK Pro registration to register for Free patient resources including samples and demo devices, exclusive webinars on the topics that matter to you and updates on the latest in respiratory and more
I am a Dispensing GP surgery and would like my statements or update my account/bank details
Please visit Dispensing doctors and register your email address and password to view your Statements. You will need your full AAH account number. To update account or bank details please email email@example.com
Can I register for vaccines training online?
Vaccines Training Programme Register to access the website, where we aim to support you by providing relevant and useful knowledge on a wide range of vaccines, preventable diseases and malaria, and guidance on how to run an in-house vaccination service that may help you and your patients.
Can I order to export to another country?
Please refer to the following link for contact details of your nearest GSK site, GSK.com . Sites are listed in alphabetical order or you can use the ‘Filter’ option to refine your search.
If there is anything that is not covered by the FAQ please contact us on firstname.lastname@example.org, Live chat
Adverse events should be reported. Reporting forms and information can be found at https://yellowcard.mhra.gov.uk/.
Adverse events should also be reported to GlaxoSmithKline UK on 0800 221 441.